The Ombudswoman of the Audience

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The Ombudsman or Ombudswoman is the institution that watches over the rights of the spectators of Televisió de Catalunya, the listeners of the radio stations of Catalunya Ràdio, and the users of the Catalan Broadcasting Corporation's websites and portals.

The Ombudsman or Ombudswoman heads the Audience Enquiries, a service that receives queries and suggestions; researches claims about the veracity, the rigour, the plurality and the balance of programmes; and invites professionals of communication and the audience to an exercise of reflection on the public service nature of the communication media.

It is the expression of an exigency towards, and the commitment to, the defence and the exercise of the rights of the citizens on the part of the Catalan Broadcasting Corporation (CCMA) media.

This figure was created in October 2008. Currently, the Ombudswoman is journalist Adelina Castillejo i Garnes.
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